Somerford Associates’ Support Desk offers support to the MOD. If an issue requires a level of professional services, a member of the support team will reach out to your Account Manager to discuss this further.

Service Desk offer support through several channels, including telephone, e-mail and remote sessions where appropriate. A support desk ticket can be raised using the support form. This will be logged and assigned to an engineer who will respond within 1 business hour.

Our Support Desk handles a large number of calls annually and resolves over 95% in-house without needing to escalate to the vendor. Where required, we can also act as an escalation point to the vendor for any bugs found and ensure the case is resolved in a timely manner.

Somerford’s service desk is available between 9am and 5.30pm Monday to Friday, excluding Bank Holidays.