Somerford Augmented Support

What's Included?

Offers design and enablement workshops, and access to Somerford’s Support desk (9-5 weekdays) which resolves over 85% of tickets in-house, with a dedicated incident response for P1 issues

Augmented Support days

A cadence of regular, scheduled days to work collaboratively with the customer team on administrative and technical tasks, such as data onboarding or creating custom dashboards, and proactive monitoring through weekly system health checks

Further Value-Added Services on request

Business Value Consulting, playbook creation, use case realisation, annual health checks, and QBRs

Key benefits

Maximised Splunk Value

Leverages Somerford's expertise to develop and mature the Splunk environment, ensuring customers get the most out of their investment.

Reduced Administrative Burden of Issues and Gaps

Saves time spent on administration and performance monitoring.

Focus on Business Outcomes

Allows customers to concentrate on realising their business outcomes rather than managing technology.

Increased Flexibility

Adapts and grows to meet future needs, offering flexibility to consume Somerford’s value-added services as needed

Improved Customer Experience

Offers open account collaboration, dedicated support, and proactive monitoring.

Optimised License Usage

Ongoing monitoring helps optimise license maturity and realise additional value.

Ultimately, Somerford Augmented Support transforms Splunk from a complex management task into an effortless engine for growth. By pairing proactive expertise with continuous license and system optimisation, it ensures your organisation maximises return on investment while keeping your team focused entirely on strategic business outcomes.

Contact us to Learn More

Somerford Associates is committed to delivering exceptional professional services at every stage of your journey. Contact us to for more information about our Augmented Support