When an incident is identified by a business or government department a team is created to assess, investigate, manage and resolve the incident. The Incident Team membership will vary depending on the incident itself. Some will require HR, Legal and Corporate Communications involvement, with regular reporting to the Board. Other Incident Response Teams will require a much narrower resource set.
Irrespective of the skill set of the Team, they will all require two common resources,
- a secure environment that ensures only the team members have access to the information developed by the Team
- a work flow platform that provides each member with the best practise process for their particular Incident
For Cross Border businesses there is an additional complication of local regulatory compliance. Regulatory Compliance varies by Country, and in the US varies by State. Quickly understanding your regulatory compliance obligations is imperative when responding to an Incident, but it is also an extremely challenging task without access to a current regulatory compliance information.